Updated on June 7, 2025, by LM Travel
If you're wondering whether the Go City Pass is a smart purchase for your next trip, you're in the right place. You may have seen conflicting information online—glowing praise on one side, and frustrating stories on forums like Reddit on the other. So, what's the real story?
As expert reviewers specializing in tourist passes, we've done the deep research to give you an honest, balanced analysis. This guide cuts through the noise. We'll cover the real pitfalls you need to be aware of, show you how to maximize the pass's value, and help you decide if it's truly the right choice for your travel style.
(Disclosure: This page may contain affiliate links. If you make a purchase through our links, we may earn a commission at no extra cost to you. This helps us create in-depth, honest reviews. We only recommend what we truly believe in. Thank you for your support!)
Sounds like the pass could be a good fit for you? You can see the latest prices and check for promo codes on our dedicated page.
Our Verdict: For the organized traveler, the Go City Pass offers excellent potential savings and convenience. For the improviser, it can lead to frustration. This guide will show you how to ensure you fall into the first category.
| 👍 Pros | 👎 Cons |
|---|---|
|
Significant Potential Savings
The primary benefit. If you plan to visit multiple high-cost attractions, the pass almost always saves you a substantial amount of money compared to buying individual tickets. |
Requires Advance Planning
This is not a pass for spontaneous travelers. The most popular attractions and tours get fully booked, often weeks in advance. You need to plan and reserve your spots to get value. |
|
Convenience and Simplicity
Having all your tickets on a single app on your phone is incredibly convenient. It simplifies entry and reduces the hassle of managing multiple bookings and payments. |
Potentially Confusing Booking Process
A major source of user frustration. Booking is not always done through the Go City app. Often, you must visit the individual attraction's website to reserve a time slot, a process that can be unclear. |
|
Encourages Discovery
Since many attractions are "free" with the pass, it motivates you to try experiences you might otherwise skip, like walking tours, bike rentals, or smaller museums, enriching your trip. |
Strict "One-Visit-Per-Attraction" Rule
This is a critical, often misunderstood rule. You cannot visit the same attraction twice, even on a multi-day pass. Using it once marks it as complete for the pass's lifetime. |
|
Excellent Flexibility (Explorer Pass)
The Explorer Pass option, with its 60-day usage window, is fantastic for longer, more relaxed trips where you don't want to rush to fit everything into a few days. |
Risk of Not "Breaking Even"
If your plans change, you get tired, or you fail to visit enough high-value attractions, you can end up spending more on the pass than you would have on individual tickets. |
Based on our analysis of real user experiences, most negative reviews stem from three critical misunderstandings. Here’s how you can avoid them and ensure a smooth, valuable experience.
This is the single biggest cause of frustration. Many users either book time slots randomly as soon as they buy the pass, or they wait until the last minute. The key to success is to integrate your bookings into your itinerary planning process, well before your trip begins.
Pro Tip: Have a flexible plan. If a 'must-do' attraction is unavailable on your planned day, don't panic. Check for slots on the other days of your trip. A willingness to swap your 'Day 2' with your 'Day 3' itinerary can often solve booking conflicts.
As highlighted in our "Cons" table, this rule is crucial. The Go City pass allows for exactly **one entry per attraction** for the entire duration of the pass. It is not a ticket for unlimited re-entry.
Many users expect all reservations to be made within the Go City app. However, for many attractions, the app only provides instructions and a link to book on the **attraction's own website**. This extra step can be confusing.
Talk is cheap, so let's look at the numbers. We've created a sample, fast-paced 3-day itinerary for a first-time visitor to New York City to see how the savings stack up with an All-Inclusive Pass.
| Attraction | Day | Standard Adult Gate Price* |
|---|---|---|
| Empire State Building | 1 | $48 |
| Big Bus Hop-On Hop-Off Tour | 1 | $54 |
| Top of the Rock Observatory | 2 | $44 |
| Statue of Liberty & Ellis Island Ferry | 2 | $25 |
| 9/11 Memorial & Museum | 2 | $33 |
| Circle Line Sightseeing Cruise | 3 | $41 |
| American Museum of Natural History | 3 | $28 |
| Total Cost Without Pass | $273 | |
Cost of a 3-Day Go City All-Inclusive Pass: ~$194
Total Potential Savings with this Itinerary: ~$79
*Ticket prices are approximate for illustrative purposes and can change. Always check current prices. Pass price reflects standard online discounts.
This is the most common crossroads for travelers. Both Go City and CityPASS are reputable, high-quality products, but they serve two very different needs. Our expert breakdown will help you choose with confidence.
Go City is designed for the traveler who wants to see and do as much as possible, or who wants complete freedom over a longer period.
Best for: Travelers who love planning and want to build a rich, custom itinerary.
» See Go City Pass Prices and Options HereCityPASS is built to remove decision fatigue by bundling a small, curated list of a city's absolute top attractions.
Best for: First-time visitors who want a straightforward, easy-to-use pass for the main landmarks.
» Check out CityPASS Prices and Options HereSo, after all this analysis, what's the bottom line? The negative reviews you see online are often the result of users not understanding the pass's rules, especially regarding advance reservations. The Go City Pass is not a simple "show-and-go" ticket; it's a powerful tool for saving money that requires a bit of planning to unlock its full potential.
If you follow the advice in this guide—planning your itinerary, booking in advance, and understanding the rules—the pass becomes an exceptional value proposition.
Value for Money: ★★★★★ (Excellent, if planned)
Ease of Use: ★★★★☆ (Good, once you understand the booking process)
Flexibility: ★★★★☆ (Very good, especially the Explorer Pass)
Our Verdict: For the organized traveler, the Go City Pass is a clear **YES**. For the spontaneous improviser, we recommend buying individual tickets or choosing the highly flexible Explorer Pass for a smaller number of attractions.
Q: How do I redeem a Go City coupon code?
A: You can apply a promo code during the final step of checkout. After selecting your city and pass, proceed to the payment page. There you will find a field labeled "Have a promo code?" where you can enter your code and click 'Apply' to see the discount.
Q: Do I have to book attractions in advance?
A: Yes, for many of the most popular attractions and almost all tours, advance reservations are required to guarantee entry. We strongly recommend checking the booking requirements in the Go City app as soon as you have a travel plan. Our "Common Mistakes" section above explains this in detail.
Q: Can I visit the same attraction more than once with a multi-day pass?
A: No. This is a strict rule. Each attraction can be visited only once per pass. Once your pass is scanned at an attraction, it is considered "used" for that specific location for the entire life of the pass.
Q: I see an attraction requires a reservation. How does that work?
A: The process is usually straightforward. First, check the Go City app for instructions under the attraction's "Know Before You Go" section. Often, it will direct you to the attraction's own website where you can reserve a time slot for free by entering your pass number.
Q: How do Go City passes work?
A: The Go City pass is a digital sightseeing pass available on your smartphone. It gives you cash-free access to a pre-set list of attractions and tours. You simply present the QR code in the Go City app at the entrance of each attraction to get in.
Q: What is the difference between the All-Inclusive Pass and the Explorer Pass?
A: The **All-Inclusive Pass** is for intensive sightseeing; you can visit an unlimited number of attractions within a set number of consecutive days (e.g., 2, 3, or 5 days). The **Explorer Pass** is for more relaxed travel; you choose a set number of attractions (e.g., 3, 4, or 5 choices) and have 60 days to visit them from the first attraction visit.
Q: Is there a best time of year to visit?
A: While every season has its charm, the shoulder seasons (like September-November and March-May, excluding holidays) often provide the best balance of good weather and fewer crowds. Visiting during these times can make using the pass more enjoyable.
Q: How can I get the biggest discount on Go City tickets?
A: The best strategy is to combine two types of offers. First, buy during one of Go City's site-wide sales (like Black Friday). Second, apply a promo code on top of the sale price. For the latest, hand-checked codes, visit our dedicated promo code page.
Q: When are the main Go City sales during the year?
A: Major sales often appear around key holidays like Black Friday, Cyber Monday, New Year's, and sometimes during Spring or Autumn flash sales. We recommend checking their site during these periods.
Q: Does Go City offer Cash Back?
A: No, Go City does not currently offer a direct cash-back program.
Q: What is the Go City Return Policy?
A: You can request a full refund for any non-activated pass within 90 days of purchase. After 90 days, the pass is non-refundable but typically remains valid to be activated for two years.
Q: What should I do if my pass isn't working or syncing on the app?
A: First, ensure you have a stable internet connection. Try logging out and back into the app. If that doesn't work, the most effective step is to contact their customer support via the Live Chat feature for immediate assistance, especially if you are already on your trip.
Q: How can I contact Go City Customer Service now that phone support is limited?
A: The best method for immediate help with urgent issues is the Go City Live Chat. For non-urgent matters, like refund requests, using the contact form on their website is recommended. The link will open the chat in a new tab and take you to their main FAQ page in this window.
Now that you have the expert knowledge to use the pass like a pro, let's make sure you get the best price. Based on our daily checks, the most reliable and highest-value promo code currently available is:
Best Code Right Now:
TRAVEL10 (for 10% off)
For a **full list of all available codes**, special offers for other cities, and step-by-step instructions on how to apply them, please visit our dedicated promo code page. We keep it updated 24/7.
Go City does indeed have coupons, albeit not regularly. You can find all the latest Go City discounts right on this article, that we constantly update with the latest offers. GoCity promo codes usually range between 5% and 15%.
Here at LM Travel Coupons, you may browse our updated and complete list of Go City daily discounts.
If you are not in a hurry to buy a Go City pass right now, you can also sign up for Go City's email list to access notifications of new promotions and flash sales.
Your best option is to take advantage of one of the temporary promotions advertised on the Go City website and add a promo code discount.
For example, now, on the New York Pass, you get a 27% discount as a temporary promotion, and you can apply an additional 10% discount with the promo code INCREDIBLE.
1) First, go to the Go City pass page;
2) Choose the City you are buying a pass for, as a travel destination;
3) Select either the All-Inclusive Pass or the Explorer Pass;
4) Select the number of days or attractions and passes you want, and then go to the Checkout;
5) On the Checkout page, insert the coupon code as shown:
6) Click on Apply, and the discount will appear.
Online sales aren't always easy to predict. You could find Go City offers around public holidays, Black Friday, in the Spring, in autumn, and other random times of the year.
The email newsletter sign-up is an option only if you can't find a working discount code. You should get the initial confirmation email, and a coupon code with deals on city passes in your inbox within a few hours if you input your email address in the email form.
Go City in 2025 does not offer cash-back programs with rewards or rebates.
The attractiveness of a tourism destination can be significantly altered by factors such as weather and visitor density. Unless you have or want to travel during festivities and the high season summer vacation, avoiding the big crowds at the most popular attractions from January to May, excluding Easter, and from September to November, can be more enjoyable.
It's okay if plans change. In the first 90 days after purchase, you can return your unactivated Go City Pass for a full refund.
Email customer service to start a return on your credit card.
If you have a query regarding your pass, cancellations, or other connected questions, you can reach Go City customer support:
Please note: Go City is moving away from phone support. The quickest way to get in touch is now through their online resources. For assistance, please use the link below which provides access to their FAQ page and Live Chat service.
Click here for FAQs and Live Chat
You can also get in touch with the company by filling out a form on their Contact Us page with your details, and they will get back to you via email.
Go City, formerly Leisure Pass Group, provides since 20 years pre-paid tours, entry to museums, sites, and excursions through its worldwide network of tourism passes.
Go City has grown to become the industry leader in multi tourist attractions passes, serving customers in 25+ locations across 5 continents and capturing an estimated 65% of the market.
© 2025 - Love Marche | Terms & Conditions